SS&C forced to correct wage outcomes after strong union challenge!
The United Services Union (USU) has secured a significant outcome for members at SS&C following a formal dispute raised over the correct application of the Guaranteed Minimum Wage increase provisions under the SS&C Administration Services (Australia) Enterprise Agreement 2024–2027.
After the USU challenged SS&C’s interpretation of Clause 3.3, the company has confirmed it will review salary outcomes and provide backpay to affected employees.
WHAT THE UNION CHALLENGED ⚡
The dispute centred on employees who had been performing higher duties for extended periods prior to the FY26 Merit Compensation process.
The USU argued that workers should not be financially disadvantaged for stepping up and taking on additional responsibilities over sustained periods, particularly where those duties were later recognised through promotion or salary review processes.
Following the union’s intervention, SS&C undertook a broader review of employees engaged in extended higher duties arrangements to reassess the impact on wage increases.
THE OUTCOME 🎉
As a direct result of union advocacy and member engagement, SS&C has confirmed the following outcomes:
✔ The 2% guaranteed wage increase will be recalculated using the combined base salary plus Higher Duties Allowance
✔ Affected employees will receive revised remuneration outcomes
✔ Backpay will be applied to impacted employees
✔ A broader review has been undertaken to ensure fairness across all similarly affected staff
This outcome represents a meaningful correction to pay calculations and delivers tangible financial improvements for affected members.
While SS&C maintains its position regarding compliance with the Enterprise Agreement, the practical outcome demonstrates the impact of union representation — ensuring members are paid correctly for the work they perform.
