The United Services Union has written to Tabcorp in regards to Tabcorp’s proposed wage increases for the renegotiation of the TABCORP GRANVILLE ACCOUNT SALES OPERATORS ENTERPRISE AGREEMENT 2013.

A point of contention in the negotiations is that Tabcorp want to use the General Retail Industry Award 2010 for the better off overall test (BOOT) and the USU wants to use the Clerks – Private Sector Award 2010.

The Fair Work Commission’s website states that:

Better off overall test

Before approving an enterprise agreement, the Commission must ensure the agreement passes the better off overall test. This test requires that each of the employees to be covered by the agreement are better off overall than under the relevant modern award. The better off overall test is outlined in s.193 of the Fair Work Act 2009.

Due to the absence of classifications for call centre work in the General Retail Industry Award 2010, the Union reaffirmed its position that the Clerks—Private Sector Award 2010 is the relevant award for the BOOT due to the inclusion of call centre work in:

Schedule B—Classifications

B.2 Level 2

B.2.2 Typical duties/skills

(x) Call centre customer contact officer grade 1 is employed to:

  • use known routines and procedures;
  • have some accountability for quality of outcomes;
  • receive calls;
  • use common call centre technology;
  • enter and retrieve data;
  • work in a team;
  • manage own work under guidance; and
  • provide at least one specialised service (sales and advice for products and services, complaints or fault enquiries or data collection surveys)

The Union understands that Tabcorp will be meeting with staff in regards to the company’s wage increase offer for Saturday only staff and the Union looks forward to receiving feedback from staff and receiving the company’s proposal.