The merger changed a lot of things for us – we’re about twice as big, with lower fees and offices in two states. But one thing definitely hasn’t changed – our priority is still delivering great long-term outcomes for members. Delivering strong investment returns is a big part of this but so is tangible support when you need it, at every stage of your super journey.
Service is at the heart of what we do, so we’re excited to be able to connect with more members now that we have offices in both Sydney and Melbourne as well as people on the ground throughout NSW and Victoria.
If you work for a local council or for an organisation where we have a lot of members, you’ll continue to see our dedicated Customer Relationship Managers visiting your workplace. They can help with any general questions you have about super and they also run seminars and education sessions at your work to help you make the most of your super.
Our friendly contact centre teams in Sydney and Melbourne are also here to help you. We don’t make you navigate through multiple options entering numbers – you just call, and we answer (during office hours). You’re also welcome to come to one of our offices and meet with one of the team in person (you’ll find our contact details below).
While we value seeing our members in person, we know that life is busy and many of you simply want to be able to access our services how and when it suits you. So, we also have a range of ‘self-service’ tools and resources available online via our website and the app.
If you feel you need more personalised advice tailored to your specific circumstances, we have financial planners available throughout NSW and Victoria. If you want advice on a single issue to do with your super, this can often be provided at no additional cost to you. If you want more complex advice on multiple topics or investments outside of super, there’s no charge for the first session and we’ll let you know what the fees will be before we go ahead, so you can decide whether you want to continue.
Our members often say our service really sets us apart. So, if you have any questions about your super or preparing for retirement, please feel free to reach out to our Member Services team on 1300 547 873. Our phone lines are open Monday – Friday, 8.30am – 5pm or email us anytime at memberservices@visionsuper.com.au. We’re here to help.
Vision Super Financial Planners are employees of the Trustee (or a related entity) that are authorised to provide financial advice as representatives of Industry Fund Services Limited (IFSL) ABN 54 007 016 195 AFSL 232 514. Any financial advice provided by a Vision Super Financial Planner is issued on behalf of IFSL, not their employer. Vision Super Financial Planners can provide financial advice including personal advice about Vision Super that takes into account your personal circumstances. Before making a decision in relation to any of our products, you should read the appropriate Vision Super Product Disclosure Statement and Target Market Determination (TMD) at visionsuper.com.au or appropriate Active Super Product Disclosure Statement and TMD at activesuper.com.au
*There is no extra cost provided the advice is limited to your membership in Vision Super and no more than one Statement of Advice is provided in a financial year. Multiple Statements of Advice in a financial year will usually incur advice fees. The financial planner will disclose applicable fees to you before providing any advice. Any advice fees may be deducted from your account in the Fund, if you consent.
