Your USU/ASU representatives met with management on Tuesday to continue negotiations for the new Guest Services and GCC enterprise agreement.

Management put a revised offer to us, stating it was a “very close to final” offer, and that if we don’t agree in the next week or so they would just put it out to vote anyway. This is an outrageous tactic from management to bully the lowest paid workers in the company into accepting long-term cuts to their conditions because of the crisis that is no fault of their own.

We are holding a members meeting next Monday night to take members through the proposal in detail and get direction from members about how we respond.

Register for the meeting here >

Overview of management’s proposal

  • Agreement locked in until 30 June 2023
  • Wage freeze for whole agreement – this means you will not get a pay increase for the 4 years from your most recent pay rise in July 2019
  • Existing employees frozen at current classifications (except GS2s can progress to GS3A and then be frozen)
  • New employees on a lesser classification structure
  • Withdrawn their claim on Days in Lieu – so all employees will keep DILs
  • Reduce minimum full time employment levels from 35% of workforce to 15% of workforce having to be full time
  • Part time minimum hours reduced to 20 hours a week, with a pathway back to 25 hours a week by 2022 for existing employees
  • New employees only ever guaranteed 20 hours a week
  • Part time overtime trigger increased from 8 hours to 10 hours
If you have any questions about this email or require any assistance at work, please contact your organiser Thomas Russell on 0419 761 320 or via email at