We are pleased to advise that the Fair Work Commission has approved the new Virgin Australia & ASU Guest Services & Guest Contact Centre Agreement 2020.

On 2 February 2021 the Fair Work Commission approved your new enterprise agreement. This means it will come into force on Tuesday, 9 February 2021. A copy of the agreement can be downloaded here.

ChecklistChanges taking effect in your agreement are:

  • Automatic career progression through the classifications to GS4. This means most employees will get a pay rise during the life of the EBA.
  • Commitments around job security and limiting the use of external labour hire, making sure that Virgin workers carry out the airline’s Guest Services work
  • A pathway back to the minimum 25 weekly hours a week for part time employees
    • For existing staff, the minimum hours for part time employees will be:
      • 20 hours a week from now until October 2021;
      • 22 hours a week from October 2021 to June 2022;
      • Back to 25 hours a week from June 2022.
    • For new employees, the minimum weekly hours will be 22 hours a week
    • On full time employment: A guaranteed minimum of 18% of employees will be Full Time;
  • Yearly assessment process for part time to full time conversion.
  • Additional hours payment – If you are rostered additional hours with less than 48 hours’ notice (including shift extensions) paid at 150% for the first 2 hours and 200% thereafter
  • Rostering committees at each port to work through local rostering issues
  • Strong consultation requirements – management must now consult if they are considering a change, not just after they have made a decision.
  • Requirement for consultation with employees and the USU/ASU for future stand downs
  • A delegate charter of rights; assuring that your union delegates will be able to do their jobs representing members.

Contact your local interim USU organiser Mick Jones at mjones@usu.org.au if you have any questions: