We are happy to offer a refund or exchange on any product purchased, provided it is returned in perfect condition (unwashed and unworn) together with the tag attached within 28 days of purchase.
Please send returns to:
USU Web Shop
Attention: Warehouse Returns
C/O Allure EPM
1/23-27 Smith St
Marrickville, NSW 2204
Do I need to pay to post my return item?
Yes. Unfortunately we cannot offer paid postage for returns, unless the product shipped to you is faulty (see below). Additionally, we are not responsible for items that are lost in the post for returns, so we recommend you use a postal service which insures you for the value of the package.
How do I exchange items?
We know how disappointing it is when something turns up and it’s not quite right; so to arrange an exchange please post the item back to for a direct exchange for a new size. Unfortunately we cannot accept exchanges between different product types. Exchanges for sizes or colour are based on availability.
Postage will be charged to you, unless you were shipped the wrong product due to error by one of our staff, or you received a faulty item (see below).
Return postage costs will be reimbursed if a genuine item fault is identified. Imperfections caused by unsuitable wear/use or accidental or intentional damage are exempt from the above.
Have you received my returned goods?
We recommend that you return your item as soon as possible but it can take up to 10 working days to process.
As soon as we receive your item, we will either send you a replacement or refund your money via Eftpos.
What if I have received a faulty item?
This isn’t what we like to hear at all, we’re really sorry. Please email Erik Jansen at webshop@usu.org.au, and we shall resolve this as soon as possible.
How do I return faulty goods?
Firstly, apologies that you may have received a faulty item.
If you believe that the item you have purchased from us may be faulty, please email webshop@usu.org.au with a description and picture (if possible) of the fault. Be sure to include a contact number where you can be reached. We’ll arrange to have you ship the item back to us for further inspection and replacement, if the item is deemed faulty. Once received, our team will inspect your item/s to determine the nature of the fault. As with our standard returns policy, please allow up to 10 working days for us to inspect and process your returned item/s.
Please note that if your item is over 1 months old, it is no longer covered and would be considered to be wear and tear rather than a fault with the item.
